FAQ

/FAQ
FAQ 2019-07-15T13:51:10+00:00

Returns & Refunds Policy

I am so confident that you will love the painting or print you have just purchased, however if it doesn’t meet your expectation then I am happy to accept returns as long as it is received in perfect condition within 14 days of purchasing.

Please note that return postage is not included.

Delivery Policy

Orders are sent out using Hermes and require a signature on delivery. If you are not going to be in, please let me know if there is a neighbour that can sign and hold onto your parcel for you.

If the painting is in stock, please allow 3-4 days for delivery, you will receive an email to confirm when it has been dropped off at the Hermes collection point.

For’ made to order’ deliveries, please allow 7-14 days.  If you need your order sooner please let me know and I will do my best to accommodate your needs. You will receive an email to let you know when your order has been dropped off at the Hermes collection point.

I currently only deliver to the UK.

Privacy Policy

This privacy policy sets out how Mizz Artz uses and protects any information that you give when you use this website.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to occasionally send you promotional information about new paintings or events which we think you may find interesting unless you request that you do not want this.